This study examines how nonprofit organizations assess their capacity to serve older adults who identify as Deaf, deaf, or hard-of-hearing. Using a case analysis of a single nonprofit, findings highlight organizational challenges, administrative burden, and service gaps. Recommendations include workforce training, improved service coordination, and policy reforms to enhance accessibility.
Learning Objectives:
At the end of this session, attendees should be able to:
Upon completion, the participant will be able to identify key organizational capacity challenges that nonprofit human service organizations face in serving older adults who identify as Deaf, deaf, or hard-of-hearing.
Upon completion, the participant will be able to understand how administrative burden impacts service accessibility for DHH older adults.
Upon completion, the participant will be able to apply strategies for assessing organizational capacity to serve DHH older adults.
