Associat Professor, BSSW Program Coordinator Bowling Green State University Social Work Program
This poster shares results from qualitative interviews with mothers and grandmothers experiencing homelessness in a family shelter. Ultimately, caregiver interpersonal relationship challenges with shelter staff diminished access to services. Reflections on findings include implications for training and supporting the homelessness services workforce from a trauma informed systems perspective.
Learning Objectives:
At the end of this session, attendees should be able to:
Learn how mothers and grandmothers experiencing homelessness perceived and responded to staff communication in a family shelter.
Emphasize the importance of interpersonal communication in organizational climate and overall accessibility to case management and other supports for shelter residents.
Contextualize the challenges of shelter based interpersonal communication within a systems framework that includes impacts of the housing crisis and strain on the homeless services workforce.
